These actions are only possible once your identity verification is completed and approved.
Adding a beneficiary or sending a transfer is a sensitive action on your account, so you must enter the PIN code you set to secure your account to perform this action.
If the problem persists:
1. Log out of the application (Settings > Log out).
2. Close the application.
3. Log back in.
It should work!
If not, contact us via the chat in the application.