🤞Yes, in accordance with our Terms and Conditions signed when you created your account and as part of our regulatory obligations regarding customer due diligence, we may request proof of the source of funds or proof of income at any time during our relationship.
✅ The accepted supporting documents include:
Employment contract
Payslip
Tax assessment
Unemployment certificate
Student scholarship certificate
Foreign documents must be translated into French or English.
Failure to respond to our request within 21 days will result in the freezing of the account in accordance with our Terms of Service (including the Xpollens Account TOS signed at the account opening).